The Web Tech

Refund Policy

Effective Date: October 22, 2026

By purchasing services from The Web Tech Shop (thewebtech.shop), you agree to this Refund Policy and the terms and conditions governing cancellations, revisions, refunds, and project delivery.

1. Revision Policy

Revision availability depends on the package selected at the time of purchase.
We offer revisions to improve your design while maintaining the original concept and project scope.
Unlimited revisions apply only within the scope of the original concept and the selected package.
Requests involving a complete redesign, a substantially different concept, or significant changes to the original brief may be treated as a new project and may incur additional charges.
The standard turnaround time for revisions is 24–48 hours, depending on the complexity of the requested changes and project workload.

2. Refund Policy

We strive to provide high-quality services and customer satisfaction. However, refund eligibility depends on the stage of the project and the conditions outlined below.

Refund Eligibility

Before project work begins: Customers may be eligible for a 100% refund, less a 10% processing fee, if cancellation is requested before any project work has started.
After project initiation but before initial delivery: Customers may be eligible for a 50% refund, less any applicable processing fee, if cancellation is requested after work has started but before the initial design or mockup is delivered.
After initial delivery: Full refunds are generally unavailable once initial concepts, mockups, strategy documents, or development work have been delivered.
Partial refunds: A partial refund may be considered if requested within 48 hours of the initial delivery, provided that revisions, approvals, or further project work have not begun.
After final delivery: Refunds will not be issued after final files, website credentials, source files, or completed project handover have been delivered.

3. Non-Refundable Cases

Refunds generally will not be issued under the following circumstances:

The initial concepts or designs have been approved by the client.
The client has requested revisions or the project has entered the revision phase.
Final files or completed deliverables have been provided.
The client fails to respond to project communications for five working days.
The client remains inactive for seven working days or longer.
Delays or dissatisfaction arise from incomplete, inaccurate, or unclear project requirements supplied by the client.
The client engages another service provider to complete or replace the same project after work has commenced.

Refund eligibility may be assessed individually, subject to the applicable terms of this policy and any mandatory consumer protection laws.

4. Website Design and Development Services

For website design and development projects:

Refunds are generally unavailable once design mockups have been approved or development work has started.
Once substantial development work, implementation, or customization has been completed, refund requests may not be eligible.
Third-party costs, including domain registration, hosting, premium themes, plugins, software licenses, and other non-recoverable expenses, may be excluded from refunds where permitted by law.
Project milestones, approvals, and deliverables may affect refund eligibility.

5. General Refund Conditions

All refund requests must be submitted through our official communication channel and include a clear, valid reason related to the original project brief or agreed scope.
Refund requests will be reviewed based on the project's progress, completed work, applicable fees, and the terms of this policy.
Refund decisions will be made fairly and consistently with applicable laws and contractual obligations.
Approved refunds will be returned through the original payment method where possible. Processing times may vary depending on the payment provider or financial institution.
Any applicable processing fees or non-refundable third-party expenses will be disclosed and applied only where permitted by law.

6. Ownership and Intellectual Property Rights

Upon receipt of full payment, ownership of the final approved deliverables will be transferred to the client, subject to any third-party license terms or separately agreed conditions.

If a refund is issued, the client must discontinue use of the refunded deliverables. Rights in work for which payment has been refunded will remain with or revert to The Web Tech Shop to the extent permitted by applicable law and the relevant agreement.

Clients may not reproduce, publish, distribute, or commercially use refunded work unless written authorization has been provided.

7. Customer Responsibilities

To support timely delivery and a successful project, customers are responsible for:

Providing clear, complete, and accurate project requirements.
Supplying necessary content, files, credentials, and other requested materials in a timely manner.
Responding to questions and feedback requests throughout the project lifecycle.
Reviewing project updates and deliverables communicated by email or through an applicable project dashboard.
Providing consolidated and actionable feedback within a reasonable timeframe.

Delays caused by missing information, delayed responses, or incomplete instructions may affect project timelines and refund eligibility.

8. Delivery Policy

Initial concepts and deliverables will be provided according to the estimated timeline specified at checkout or otherwise agreed in writing.
Final files and deliverables will be provided after the required approvals and completion of outstanding payments.
Rush delivery may be available for an additional fee, subject to availability and project complexity.
Delivery timelines are estimates and may change due to project scope changes, delayed feedback, technical issues, or circumstances beyond our reasonable control.

9. Satisfaction Commitment

We are committed to delivering high-quality services that align with the agreed project requirements. We will work with customers to address reasonable revision requests within the scope of their selected package.

Our satisfaction commitment does not guarantee a particular business outcome or override the refund conditions outlined in this policy.

10. Communication Policy

Official communication regarding projects, revisions, cancellations, and refund requests must be conducted through our designated email address:

Email: info@thewebtech.shop

Customers should retain relevant email correspondence and payment records for reference. We cannot guarantee the accuracy or authenticity of communications conducted through unauthorized channels.

11. Limitation of Liability

To the extent permitted by applicable law, The Web Tech Shop shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our services.

This may include business interruption, loss of revenue, loss of profits, or loss of data, except where such liability cannot lawfully be excluded or limited.

Our services are provided according to the agreed scope and applicable terms. Nothing in this policy excludes any warranties, consumer rights, or legal protections that cannot be excluded under applicable law.

12. Code of Conduct

Both The Web Tech Shop and its customers are expected to communicate respectfully and act in good faith throughout the project.

Both parties should avoid knowingly making false, defamatory, or misleading statements about the other.
Both parties should attempt to resolve project disputes through professional communication.
Neither party should engage in harassment, threats, or unlawful conduct in connection with the project.

Nothing in this section restricts either party from making truthful statements, submitting lawful complaints, exercising legal rights, or providing information required by law.

13. Policy Updates

The Web Tech Shop reserves the right to update or revise this Refund Policy to reflect changes in our services, business practices, or applicable legal requirements.

Updates will be published on this page with a revised effective date where appropriate. Changes will apply in accordance with applicable law and any contractual obligations. Customers are encouraged to review this policy before making a purchase.

14. Contact Us

If you have questions about this Refund Policy or would like to submit a cancellation or refund request, please contact us:

Business Name: The Web Tech Shop
Website: https://thewebtech.shop
Email: info@thewebtech.shop

Please include your order details and a clear explanation of your request so that we can review it efficiently.